FAQs

RETURNS | EXCHANGES | REPAIRS

CHANGE OR CANCEL - Contact us to change or cancel your order within 24 hours of ordering

RETURNS - Each piece is handmade for you, which is why I do not currently offer returns.

EXCHANGES - Exchanges must be made within 10 days of receiving your order. Customer is responsible for shipping cost. Fill out the contact form WITH YOUR ORDER NUMBER.

REPAIRS - Complimentary repairs will be honored within 15 days of receiving your order. Please email clayandfernco@gmail.com with your order number & photo(s) of your jewelry that needs repairs.

INTERNATIONAL ORDERS ARE FINAL SALE - no returns or exchanges

SALE ITEMS ARE FINAL SALE - no returns or exchanges

MYSTERY EARRINGS - no returns or exchanges

MATERIALS

All jewelry is hypoallergenic (free of nickel & lead)

Plated gold or silver over brass

Stainless steel posts are used in most earrings - contact us if you have questions about a certain pair.

Because gold plated elements are used, pieces may tarnish. Gold plated items are an affordable option, but are not made to last as long as solid gold. Follow care guidelines to ensure your jewelry stays looking amazing.

Polymer clay is extremely lightweight. Even our largest earrings are less than 1 ounce per pair. The clay is flexible & can withstand some stress.

JEWELRY CARE

STORE - Keep your jewelry in a dry space.

CLEAN - Keep your jewelry looking new by cleaning dirt/sweat off of your pieces with mild soap + water & dry with a soft cloth. Polish using a jewelry polishing cloth.

Remove makeup stains from clay pieces by rubbing gently with acetone on a cotton swab.

Clean shiny resin elements with a baby wipe to restore shine. 

AVOID - These things can cause your jewelry to tarnish.

Do not wear in baths, showers, pools, ocean, etc. 

Try to avoid high humidity while wearing gold plated chains to keep shine.

Store jewelry in a dry place (avoid storing in bathroom). 

Remove jewelry before working out, sleeping & avoid storing your jewelry where it may scratch against other metals.

Avoid using chemicals (perfume, jewelry cleaner) on clay pieces.